faq

Home faq
What should I do if my account is blocked?
Send a request to unblock your account to the following email address: Support[@]izdop.io
So that the support team can help you to resolve the trouble.
What should I do if I forgot my password?
In the login section of your account, there is an option named "Forgot your password", by entering your email address, a new password will be sent to you.
What should I do to secure my account?
Use long, complex passwords to secure your account, and never share it. We also recommend that you use "Two factor authentication" in the "Security" section of your account to have your login done in two steps.
What should I do if I could not access my "Two factor authentication" under any circumstances?
Email the trouble to: Support[@]izdop.io
after the relevant process, a second password will be sent to your email.
What if a transaction has been made and the Token has not been sent to our wallet?
Make sure your payment is transferred first, then email the trouble.
Is it possible for one individual to have multiple user accounts?
No, creating an account on the website requires authentication, which requires personal information and a selfie to authenticate the user.
How long does it take to reply the emails?
All emails will be answered during the office time in London, which will be answered in the promptest possible time, depending on the number of the emails.
Is it possible for the residents of sanctioned countries to have an account?
There are currently no restrictions in this regard, and if there is a change in our policies, we assure you that the changes will be notified to the users through the news section.
Is it possible to send the purchased Tokens to the other people's wallets?
Yes, it is.
How many wallets are available for each person to own?
One verified account is accessible for every single individual in which it is possible to register 5 wallets in each account.
How long does it take to send Tokens?
This time varies according to the transaction traffic and the transactions are done in an interval of several hours per day.
Is it possible to crest an account in someone else's name?
No, it’s not, creating an account on the website requires authentication, which requires personal information and a selfie to authenticate the user.
What is Izdop and how could it be purchased?
It Is a Token on a Ethereum network that is used for buying and selling smart equipment. To buy a Token, first create an account, Get Tokens through the Google extension or purchase them personally by depositing Ethereum or Tether.
Are Izdop transactions traceable?
All Izdop transactions are performed on the Ethereum network and you can exactly check the amount of the Tokens and their transaction time.
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